This Cookie Policy explains how Tortuga Casino (operated at tortuga-casino-ca.com, address: CF Pacific Centre, 701 West Georgia Street, Vancouver, BC V7Y 1G5) collects, uses, and manages cookies and similar tracking technologies when you visit our website or use our platform. By continuing to use tortuga-casino-ca.com, you acknowledge that you have read and understood this policy.
This policy applies to all Canadian residents accessing Tortuga Casino and is written in accordance with Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy legislation (including British Columbia’s Personal Information Protection Act and Quebec’s Law 25), and the guidelines issued by the Office of the Privacy Commissioner of Canada.
What Are Cookies
Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used across the internet to make websites function properly, remember user preferences, and give site owners a general picture of how their platform is being used.
In addition to cookies, we may use related tracking technologies such as web beacons, pixel tags, local storage objects, and session tokens. For simplicity, this policy uses the word “cookies” to refer to all of these technologies collectively unless a distinction matters to understanding how something works.
Cookies do not contain executable code and cannot be used to access files stored elsewhere on your device. A cookie can only be read by the website that placed it, and only while that site is open in your browser, unless it is a third-party cookie set by an external service.
Why Tortuga Casino Uses Cookies
We use cookies for the following purposes, each of which serves a specific and identifiable function in the operation of our platform.
To keep you logged in and your session secure. When you sign in to your Tortuga Casino account, a session cookie keeps you authenticated as you navigate between different parts of the site. Without this, you would be logged out every time you moved to a new page. This type of cookie is deleted automatically when you close your browser.
To remember your settings and preferences. If you have set a preferred language, adjusted display settings, or configured any account-level preferences, cookies allow us to store those choices so they apply each time you return without you needing to re-enter them.
To ensure the platform functions correctly across devices. Tortuga Casino is accessible on desktop browsers and mobile devices (iOS and Android) without a required app installation. Functional cookies help the site detect your device type and serve the appropriate version of the interface, ensuring games from providers like Evolution, Play’n Go, PG Soft, and Evoplay load correctly regardless of screen size or operating system.
To measure and understand how our platform is used. We use analytics cookies to collect aggregated, non-identifiable information about how visitors interact with tortuga-casino-ca.com. This includes which pages are viewed most frequently, how long sessions last, which games are launched, and where users tend to drop off. This data informs technical improvements and helps us make the site easier to navigate.
To comply with regulatory and responsible gambling obligations. Tortuga Casino operates under license number 1668/JAZ and is required to maintain certain records and controls as part of responsible gambling compliance. Some cookies support the functionality of tools such as deposit limit tracking and session time monitoring, which are available to all registered players under Canadian consumer protection standards for gaming platforms.
To serve relevant promotions and measure their effectiveness. Tortuga Casino offers a range of promotions including the Double Doubloon Deal (150% match up to CA$1,500 across the first three deposits plus 120 bonus spins), a 250% first deposit option, and rotating offers such as the Flash Bonus at 300%. Cookies help ensure that eligible players see the right promotions and that we can track whether promotional campaigns are performing as intended, without identifying you personally unless you are logged in.
Categories of Cookies We Use
Strictly Necessary Cookies are required for the website to function at all. They enable core operations including account login, navigation between pages, access to the cashier, and the security checks that protect your account. These cookies cannot be disabled without breaking basic site functionality. Because they are essential to providing a service you have actively requested, they do not require your consent under PIPEDA, though we disclose them here in the interest of full transparency.
Functional Cookies allow us to remember choices you make and personalize your experience accordingly. Examples include remembering your logged-in state across a session, storing your preferred language (English for Canadian players), and maintaining the state of any in-progress game. Disabling these cookies will not prevent you from using the site, but some features may work less smoothly.
Analytics and Performance Cookies collect information about how the site is used at an aggregate level. We use this data to identify technical issues, understand which features are being used, and improve overall platform performance. These cookies do not track you individually across the internet and do not collect information that could directly identify you. Where third-party analytics tools are used (such as Google Analytics), data is processed under data transfer agreements consistent with PIPEDA requirements.
Marketing and Advertising Cookies help us deliver promotional content that is relevant to your interests, both on tortuga-casino-ca.com and on third-party platforms where we advertise. These cookies track activity across sessions and may connect data gathered on our site with information held by advertising partners. Canadian residents have the right to opt out of this type of tracking. These cookies are only placed with your explicit consent, which you can provide or withdraw through our cookie preference tool.
Third-Party Cookies are set by external services that operate on or alongside our platform. This includes game providers such as Evolution, Playtech Live, Ezugi, Spribe, SmartSoft, and others whose software runs inside your browser when you launch a game. It also includes payment processors handling transactions in Canadian dollars, and services connected to responsible gambling tools such as GamblingTherapy and BeGambleAware. We do not control the cookies placed by these third parties. Their data practices are governed by their own privacy and cookie policies, which we encourage you to review independently.
Cookie Duration
Cookies vary in how long they remain on your device.
Session cookies are temporary and are deleted automatically when you close your browser. These are most commonly used for login authentication and in-game session tracking.
Persistent cookies remain on your device for a set period after your session ends, or until you delete them manually. The duration varies depending on the purpose of the cookie. Preference cookies might persist for 30 days. Analytics cookies may persist for up to 13 months in line with standard industry practice and guidance from privacy regulators. Marketing cookies typically persist between 30 and 90 days, though this varies by third-party provider.
You can view the cookies currently stored on your device, including their names, sources, and expiry dates, through your browser’s developer tools or privacy settings.
Your Rights and Choices Under Canadian Law
As a Canadian resident, you have specific rights regarding the collection and use of your personal information, including information collected through cookies. These rights derive from PIPEDA at the federal level and from provincial legislation where applicable, including Quebec’s Law 25, which introduced stricter consent requirements for residents of that province.
The right to know. You have the right to be informed about what cookies are being used, why they are being used, and who has access to the data they collect. This policy fulfils that obligation. If you want specific information about a particular cookie or tracking technology we use, contact us at support@tortuga-casino-ca.com.
The right to consent. With the exception of strictly necessary cookies, we will not place cookies on your device without your consent. When you first visit tortuga-casino-ca.com, you will be presented with a cookie consent notice that allows you to accept all cookies, reject non-essential cookies, or customize your preferences by category. Your selection is stored and applied to future visits.
The right to withdraw consent. You can change your cookie preferences at any time by accessing the cookie settings tool available in the footer of our website. Withdrawing consent for a category of cookies will cause those cookies to be removed from your device and their associated data collection to stop. Note that withdrawing consent for functional cookies may affect how certain features of the platform work.
The right to access and correction. If cookies have contributed to the collection of personal information about you, you have the right to request access to that information and to ask for corrections if it is inaccurate. Submit such requests to support@tortuga-casino-ca.com or in writing to CF Pacific Centre, 701 West Georgia Street, Vancouver, BC V7Y 1G5.
The right to complain. If you believe your privacy rights have been violated, you can file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca. Quebec residents may also contact the Commission d’accès à l’information du Québec.
Managing Cookies Through Your Browser
In addition to the cookie preference tool on our website, every major browser provides built-in controls for managing cookies. You can use these settings to block all cookies, delete cookies that are currently stored, or receive a notification each time a cookie is placed so you can decide whether to accept it.
Instructions for managing cookie settings in commonly used browsers:
Google Chrome: Open the menu (three dots, top right), go to Settings, then Privacy and Security, then Cookies and other site data.
Mozilla Firefox: Open the menu, go to Settings, then Privacy and Security, then Cookies and Site Data.
Safari (macOS and iOS): Go to Preferences (on Mac) or Settings (on iPhone/iPad), then Privacy, then Manage Website Data.
Microsoft Edge: Open the menu, go to Settings, then Cookies and site permissions, then Manage and delete cookies and site data.
Be aware that blocking all cookies will prevent many websites, including parts of tortuga-casino-ca.com, from functioning as intended. Specifically, blocking strictly necessary cookies will prevent you from logging in to your Tortuga Casino account.
For opt-out tools related to third-party advertising cookies, the Digital Advertising Alliance of Canada (youradchoices.ca) provides a centralized opt-out mechanism that applies across participating advertising networks.
Cookies and Responsible Gambling Compliance
Tortuga Casino is committed to responsible gambling and works with GamblingTherapy and BeGambleAware to support players who need help. Some cookies directly support the responsible gambling tools we provide, including deposit limit controls, session duration tracking, and the self-exclusion feature available through your account settings.
These cookies are classified as strictly necessary in the context of our licensing obligations under license number 1668/JAZ. Disabling them through browser settings may interfere with your ability to set or apply responsible gambling limits. If you are using self-exclusion or deposit controls and experience any issues related to how these features function, contact our support team at support@tortuga-casino-ca.com or by phone at +1 (613) 416-8646 before making any changes to your cookie settings.
Tortuga Casino does not use cookies or tracking technology to circumvent responsible gambling tools, to target individuals who have self-excluded, or to profile players in ways that exploit behavioural patterns associated with problem gambling.
Data Security and Retention
Data collected through cookies is stored securely and accessed only by personnel or systems with a legitimate need to process it. We apply technical and organizational safeguards proportionate to the sensitivity of the data involved.
Analytics data collected through cookies is retained in aggregated form for a period consistent with its analytical purpose, generally no longer than 13 months. Personal information that is linked to cookie-collected data as part of your registered account (such as login history or device information) is retained in accordance with our Privacy Policy and applicable Canadian data retention requirements.
We do not sell personal information collected through cookies to third parties. Where data is shared with third-party providers (such as analytics platforms or game providers), it is done under contractual terms that restrict use to the agreed purpose and require compliance with PIPEDA-equivalent data protection standards.
Changes to This Cookie Policy
We may update this Cookie Policy to reflect changes in the technologies we use, the services we offer, or the legal requirements that apply to our operations. When we make material changes, we will post the updated policy on this page. Where required by applicable law, we will seek fresh consent for any new categories of cookies that were not covered under the previous version of this policy.
We encourage Canadian players to review this policy periodically. Continued use of tortuga-casino-ca.com after any changes have been posted constitutes acceptance of the updated terms, to the extent permitted by law.
Contact Us
If you have questions about how Tortuga Casino uses cookies, or if you wish to exercise any of the privacy rights described in this policy, you can reach us through the following channels:
Email: support@tortuga-casino-ca.com
Phone: +1 (613) 416-8646
Postal address: CF Pacific Centre, 701 West Georgia Street, Vancouver, BC V7Y 1G5
Website contact form: https://tortuga-casino-ca.com/contact-us/
We will respond to all privacy-related inquiries within 30 days, consistent with the timeframes established under PIPEDA. For complaints that cannot be resolved directly, you may escalate to the Office of the Privacy Commissioner of Canada at priv.gc.ca.